Not able to open any work item in QA
SummaryWhen user trying to open requests from worklist or workbasket they are getting below exception on screen.
Error Messages“There has been an issue; please consult your system administrator”.
2016-08-10 00:43:24,066 [ WebContainer : 3] [ABCXYZTYU] [ ] [ XYZABC:02.05.01] (ngineinterface.service.HttpAPI) ERROR : java.lang.StringIndexOutOfBoundsException
Steps to ReproduceClick on any Workobject in the Worklist.
Root CauseA defect in Pegasystems’ code or rules the error is caused the by the security alert which was being appended to the security alert log file, but could not get appended to the security alert log file.
ResolutionDelete the PegaRULES-ALERTSECURITY log file and restart the server
Published August 17, 2016 - Updated September 10, 2016