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Support Article

Not able to open user portal from Designer Studio



When the user brings up the user portal from Designer Studio, it does not load and shows a screen full of raw HTML. If we log on as a user, the portal loads correctly - we only see the issue when opening the portal from Designer Studio logged in as a developer.

Error Messages

No error message but screen rendering is not proper - the browser display the raw HTML instead of intrepreted UI. 

Steps to Reproduce

Try to open the user portal from Designer Studio

Root Cause

User moved from Development environment to Test environment and henceforth the portal was coming up with raw html data.
Possible root-cause is that the harness rule(CPMCSR_Portal) got corrupted in the process.


User should do a SaveAS of the harness rule (CPMCSR_Portal) into a higher ruleset version to resolve the issue.


Published February 22, 2016 - Updated October 8, 2020

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