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Support Article

Not able to pass call variable while dial transferring

SA-12132

Summary



Trying to pass call variable while dial transferring to another agent. The TransferInitiate activity in ChannelServices-Device-Phone-UI class t was modified o pass the call variable in the XML, but ICM is not able to receive that.

Error Messages



Not Applicable

Steps to Reproduce



Not Applicable

Root Cause



Incorrect syntax:

wrong:

<pagedata><CallData><userOldCallId>14965</userOldCallId><pyCallVariables(5)>0020000022 DEPT</pyCallVariables(5)></CallData></pagedata>

Resolution



Call variable syntax has changed. Notice CallVariable value.

<pagedata><CallData><userOldCallId>14965</userOldCallId><CallVariable5>0020000022 DEPT</CallVariable5></CallData></pagedata>
Suggest Edit

Published July 14, 2015 - Updated December 2, 2021

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