Support Article
Not able to save rules from Locked RSV to Unlocked RSV
SA-26018
Summary
A custom access group's user is not able to save rules from a locked Ruleset version to an unlocked version.
Error Messages
Not Applicable
Steps to Reproduce
- Create an access group with a customized access role.
- In the access role's Role tab apply a customized access when rule in the Write rule column.
- Configure the access when rule such that it evaluates to false at run time.
- Try to save as a rule with an operator with this access role.
Root Cause
An issue in the custom application code or rules. The access when returning false caused the system to prevent the operator from taking the action.
Resolution
Modify the access when rule so that it evaluates to true at run time.
Published August 10, 2016 - Updated October 8, 2020
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