Support Article

Not able to see the options on the report viewer



After upgrade from Pega 7.1.6, Summarize and Export options do not appear in the report viewer.

Error Messages

Not applicable

Steps to Reproduce

1. Open the Manager Portal.
2. Click on any Report and open it.
3. After the report open, check that the options are missing.

Root Cause

Root cause is that the user did not include the 'Action' Button Layout in the OOTB section 'pyReportEditorHeader'.

Missing button section:

Actual Section:


Add the OOTB 'Action' button Layout in the section 'pyReportEditorHeader.



Published December 28, 2016 - Updated January 5, 2017

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