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Support Article

Not able to select a work item using Enter or Spacebar key



When an accessibilty user (PegaWAI) navigates a list view of assignments they are not able to open the assignment using Job Access With Speech (JAWS) screen reader keyboard actions

Error Messages


Steps to Reproduce

Utilize PegaWAI ruleset and navigate a list view of assignments using JAWS

Root Cause

The root cause of this problem is a defect in customer application code/rules. Enter and space bar keys open assignment without issue. The developer removed default single click functionality from the list view to support different single click and double click requirements.


Removal of default single click functionality inadvertantly removes JAWS capability to use enter or space bar on the list view. Local change is to use CTRL+Spacebar to open the assignment on the list view.
Suggest Edit

Published June 12, 2015 - Updated October 8, 2020

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