Support Article

Not able to update or create or import any rule in production

SA-37193

Summary



User is not able to create, update, import or modify any rule in their production environment.

Error Messages



Not Applicable

Steps to Reproduce



Update or import any rule.

Root Cause



A defect in Pegasystems’ code or rules.

The compiled version of the dofuassembly activity saved in the database is not correct.


Resolution



Perform the following local-change steps:
  1. Go to the SMA > Advanced > Virtual Rule Table Cache Management.
  2. In the Rule Class field enter: Rule-Obj-Activity.
  3. In the Instance Name field enter: !dofuassembly.
  4. Then click on the “Lookup Virtual Table Cache Detail” button.
  5. One can see the activity listed. Click on the “Reassemble Candidates” button and then go back to Pega and try to do the “save as” using the Out-of-the-box (OOTB) activity again.




Published April 27, 2017 - Updated May 14, 2017

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.