Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Not able to view styles in Co-Browse session



Co-Browse agents using Chrome or Internet Explorer browsers are not able to view the screen styles.

Error Messages

Not Applicable

Steps to Reproduce

Accept a Co-Browse session in Chrome or Internet Explorer browsers.

Root Cause

When target website assets (CSS, images) require authentication to be accessed then the co-browsing client cannot access them by directly connecting to the target website.


When assets require authentication, set the parameter fireflyAPI.set(‘sendStaticContent’,true).

Pega 7 application assets are authenticated so with any Pega 7 application this setting is required.

Refer: for more information.

Published February 9, 2017 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us