Support Article

Not able to view styles in Co-Browse session



Co-Browse agents using Chrome or Internet Explorer browsers are not able to view the screen styles.

Error Messages

Not Applicable

Steps to Reproduce

Accept a Co-Browse session in Chrome or Internet Explorer browsers.

Root Cause

When target website assets (CSS, images) require authentication to be accessed then the co-browsing client cannot access them by directly connecting to the target website.


When assets require authentication, set the parameter fireflyAPI.set(‘sendStaticContent’,true).

Pega 7 application assets are authenticated so with any Pega 7 application this setting is required.

Refer: for more information.

Published January 23, 2017 - Updated February 8, 2017

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