Support Article

Not able to view styles in Co-Browse session

SA-32807

Summary



Co-Browse agents using Chrome or Internet Explorer browsers are not able to view the screen styles.


Error Messages



Not Applicable


Steps to Reproduce



Accept a Co-Browse session in Chrome or Internet Explorer browsers.


Root Cause

When target website assets (CSS, images) require authentication to be accessed then the co-browsing client cannot access them by directly connecting to the target website.

Resolution



When assets require authentication, set the parameter fireflyAPI.set(‘sendStaticContent’,true).

Pega 7 application assets are authenticated so with any Pega 7 application this setting is required.

Refer: https://pdn.pega.com/documents/pega-co-browse-implementation-guide for more information.

Published January 23, 2017 - Updated February 8, 2017

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.