Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

= Not Appearing Properly in PDF generated from HTML



User observes the ≥ symbol is appearing as ? symbol when a PDF is generated from HTML (Correspondence rule).
User is converting through the use of the activity  HTMLToPDF.

Error Messages

Not Applicable

Steps to Reproduce

  1. Insert ≥ symbol into correspondence rule
  2. Generate PDF from correspondence rule using HTMLToPDF.

Root Cause

The font folder for the PDF generation wasn't specified correctly.


The following PDN article describes the use of a font library for extended fonts.

An here is an explanatory Pega video with details of how to configure for extended characters (such as the Euro):
>Type: Troubleshooting Cyrillic Script not Appearing in Generated PDF

  1. Mention the Param.pyPDFFontsDirectory = /app/pega/Fonts and make sure to provide chmod 777 to the fonts directory.
  2. Ensure the presence of times.ttf in the mentioned font folder.

Published July 23, 2018 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us