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Support Article

= Not Appearing Properly in PDF generated from HTML

SA-47613

Summary



User observes the ≥ symbol is appearing as ? symbol when a PDF is generated from HTML (Correspondence rule).
User is converting through the use of the activity  HTMLToPDF.


Error Messages



Not Applicable


Steps to Reproduce

  1. Insert ≥ symbol into correspondence rule
  2. Generate PDF from correspondence rule using HTMLToPDF.


Root Cause



The font folder for the PDF generation wasn't specified correctly.

Resolution



The following PDN article describes the use of a font library for extended fonts.
https://pdn.pega.com/support-articles/eur-character-rendered-pega-718


An here is an explanatory Pega video with details of how to configure for extended characters (such as the Euro):
>https://pdn.pega.com/search/pegatube
>Type: Troubleshooting Cyrillic Script not Appearing in Generated PDF


Also:
  1. Mention the Param.pyPDFFontsDirectory = /app/pega/Fonts and make sure to provide chmod 777 to the fonts directory.
  2. Ensure the presence of times.ttf in the mentioned font folder.
Suggest Edit

Published July 23, 2018 - Updated October 8, 2020

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