Support Article
Null Pointer Exception on hitting service URL
SA-37242
Summary
Soap Service getting failed for without processing any activity with Pega 7.1.9.
Error Messages
Exception in PendServiceImpl:createTicketjavax.xml.ws.soap.SOAPFaultException: SOAP servic failed:PRRuntimeError
Steps to Reproduce
Not Applicable
Root Cause
More than 11 services are deployed on one service package.
It was found that in the below nodes requester count for CRServices:02.11 is reaching more than 100.
The Maximum idle requestors , Maximum active requestors, Maximum wait (in seconds) are 50, 100 and 25 currently in system.
Resolution
Increase the values of Maximum active requestors, Maximum wait (in seconds) to 150 and 50 respectively.
In case if more than 150 request comes to the server and previous requests are taking time (as per my previous analysis) so that new requests can wait for more longer than get discarded.
As Pega also found that queries related to CRServices:02.11 are taking longer time to process because huge IO operations.
It is recommended to increase the SGA cache memory size to 60 GB to speed up the DB processing time.
Published April 28, 2017 - Updated May 15, 2017
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