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Support Article

Null Pointer Exception on hitting service URL

SA-37242

Summary



Soap Service getting failed for without processing any activity with Pega 7.1.9.


Error Messages



Exception in PendServiceImpl:createTicket javax.xml.ws.soap.SOAPFaultException: SOAP servic failed:PRRuntimeError


Steps to Reproduce



Not Applicable


Root Cause



More than 11 services are deployed on one service package.

It was found that in the below nodes requester count for CRServices:02.11 is reaching more than 100.

The Maximum idle requestors , Maximum active requestors, Maximum wait (in seconds) are 50, 100 and 25 currently in system.


Resolution



Increase the values of Maximum active requestors, Maximum wait (in seconds) to 150 and 50 respectively.

In case if more than 150 request comes to the server and previous requests are taking time (as per my previous analysis) so that new requests can wait for more longer than get discarded.

As Pega also found that queries related to CRServices:02.11 are taking longer time to process because huge IO operations.

It is recommended to increase the SGA cache memory size to 60 GB to speed up the DB processing time.

Published May 15, 2017 - Updated October 8, 2020

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