Support Article

Null Pointer Exception in SMA

SA-32902

Summary


The user gets a NullPointer Exception when trying to connect to the node. This issue is occurring only in the UAT Environment. In other environments, its working fine.

Error Messages



[1/22/17 20:56:02:606 EST] 0000ce0b ServletWrappe E com.ibm.ws.webcontainer.servlet.ServletWrapper service SRVE0068E: An exception was thrown by one of the service methods of the servlet [/jsp/services2/DisplayWelcome.jsp] in application [prsysmgmt_cia_uat]. Exception created : [java.lang.NullPointerException
at com.ibm._jsp._DisplayWelcome._jspService(_DisplayWelcome.java:92)
at com.ibm.ws.jsp.runtime.HttpJspBase.service(HttpJspBase.java:99)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1230)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:779)


Steps to Reproduce



Open the SMA Link and error screen occurs.


Root Cause



A defect or configuration issue in the operating environment. It is likely the prsysmgmt web application is corrupted for some reason.

Resolution



Make the following change to the operating environment:

Redeploying prsysmgmt resolves the issue.

Published January 25, 2017 - Updated January 31, 2017


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