Support Article

Null Pointer Exception in SMA



The user gets a NullPointer Exception when trying to connect to the node. This issue is occurring only in the UAT Environment. In other environments, its working fine.

Error Messages

[1/22/17 20:56:02:606 EST] 0000ce0b ServletWrappe E service SRVE0068E: An exception was thrown by one of the service methods of the servlet [/jsp/services2/DisplayWelcome.jsp] in application [prsysmgmt_cia_uat]. Exception created : [java.lang.NullPointerException
at javax.servlet.http.HttpServlet.service(

Steps to Reproduce

Open the SMA Link and error screen occurs.

Root Cause

A defect or configuration issue in the operating environment. It is likely the prsysmgmt web application is corrupted for some reason.


Make the following change to the operating environment:

Redeploying prsysmgmt resolves the issue.

Published January 25, 2017 - Updated January 31, 2017

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