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NullPointerException on accessing Audit tab after deleting Pulse



NullPointerException displays on accessing the Audit tab after deleting a Pulse post with attachment. This occurs in the case worker portal.

Error Messages

The Flow Action pre-processing activity pzFetchSubcaseAttachments failed: java.lang.NullPointerException

Steps to Reproduce

  1. Open a case and draft a Pulse message with and attachment and post
  2. Delete the Pulse message
  3. Access or Click the Audit tab

Root Cause

Failure of the Obj-Open-By-Handle method is not handled correctly in the pzGetAttachmentData activity. Though the page is not available, the system attempts to process the page resulting in the exception.


Apply HFix-52315.


Published August 19, 2019 - Updated October 8, 2020

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