Support Article
Numbered Bullets (Ordered List) loses order in Email Listener
SA-78938
Summary
When an email listener processes an email containing a numbered list, the numeric order is lost when the ordered list has spaces between each line.
For example,
- This is number one
- This is number two
- This is number three
- This is number four
| pyNote | Here are some numbered bullets with other stuff between each point: 1. This is number one Here is some more stuff 1. This is number two And some more stuff 1. This is number three 2. This is number four |
Error Messages
Not Applicable
Steps to Reproduce
- Start the email listener.
- Open the associated Service Rule and start the Tracer from the Actions menu.
- Send the email with an ordered list containing additional lines between bullet points. View the content in the Tracer. The numeric sequence is lost.
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Perform the following local-change:
- Change the Handle HTML content to inline-prefer HTML in the Request tab of the email server for the property.
The content is now read in HTML in the correct numbered bullet format.
- Add a step to convert the HTML content to Rich Text.
Published May 11, 2019 - Updated December 2, 2021
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