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Support Article

Obj-Open-By-Handle fails with Exception Alert (EXCP0001)

SA-84830

Summary

User makes a change in one of the property types from Text to Value List such that Obj-Open-By-Handle fails for the existing work objects. The property holds the older value of the property type with StepStatus to enable the users to identify the old work objects. However, Obj-Open-By-Handle fails with an exception and the user is unable to log the erroneous work objects.


Error Messages

Exception Alert (EXCP0001)


Steps to Reproduce

  1. Create a case type and a related property 
  2. Set Type to Text
  3. Create two work objects for the newly created case type
  4. Create a ruleset version
  5. Withdraw the property created
  6. Create another ruleset version
  7. Change the type of the property to Value List
  8. Create an activity to Obj-Open-By-Handle the old work objects
  9. Verify if the StepStatusGood is True to record the IDs of the work objects


Root Cause



An issue in the custom application code or rules. The exception occurs when the Tracer is on and the user runs the activity. The Tracer expands the property during the activity execution. The exception occurs as there is a difference in the property type.

Resolution



Perform the following local-change:
  1. Do not trace the activity while running it
  2. Use the property to get the desired StepStatus after Obj-Open-By-Handle
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Published December 2, 2021

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