Support Article
Object doesn't support property or method 'attachEvent'
SA-36758
Summary
When clicking on a link to create work an error appears.
Error Messages
Object doesn't support property or method 'attachEvent'
Steps to Reproduce
Click link
Root Cause
This application was using an older ActionSection_HelpButton HTML migrated from an older CPM 6 version.
Resolution
Updating this HTML with a modern version from Customer Service based on Pega 7 has new refactored code to replace the deprecated attachEvent.
Published May 5, 2017 - Updated October 8, 2020
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