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Support Article

Obtain transport object Fail status



The 'Obtain transport object Fail status' message displays on testing the Email account sender connectivity.

Error Messages


obtain transport object Fail status


Steps to Reproduce


Run the test connectivity from the Sender email account configuration.


Root Cause

An issue in the custom application code or rules.


Perform the following local-change:
Add the below Dynamic System Setting (DSS) to prconfig.xml:
Email/DisableSecuritySTARTTLS to true



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Published December 18, 2019 - Updated December 2, 2021

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