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Support Article

Offers do not display on opening them from Offer landing page

SA-50863

Summary



Offers do not display on opening them from the Offer landing page.


Error Messages



Not Applicable


Steps to Reproduce



Open an Offer in the Pega Marketing portal.


Root Cause



A defect in Pegasystems’ code or rules.

When an Offer was opened, the call to query Visual Business Director (VBD) to fetch InteractionHistory data for the Offer failed. Hence, the Offer did not display.



Resolution



Apply HFix-38383.


Published February 21, 2018 - Updated December 2, 2021

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