Support Article
Offline sync fails in mobile application
SA-55594
Summary
Offline sync fails in mobile application. As a result, completed cases are returned to the inactive queue.
Error Messages
Not Applicable.
Steps to Reproduce
Sync offline device after processing several cases.
Root Cause
The sync process merges client pages with server pages and fails when properties have empty strings.
To fix this issue, the device should send pxObjClass along with the action data for the corresponding pages.
Resolution
Apply HFix-43256.
Published April 16, 2018 - Updated October 8, 2020
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