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Support Article

Offline sync fails in mobile application



Offline sync fails in mobile application. As a result, completed cases are returned to the inactive queue.

Error Messages

Not Applicable.

Steps to Reproduce

Sync offline device after processing several cases.

Root Cause

The sync process merges client pages with server pages and fails when properties have empty strings.
To fix this issue, the device should send pxObjClass along with the action data for the corresponding pages.


Apply HFix-43256.

Published April 16, 2018 - Updated October 8, 2020

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