Support Article

Old rules are picked up at run time after deployment

SA-38311

Summary

Old rules are picked up at run time after deploying new rules to the production environment. This issue is sporadic and does not occur after every deployment.

Error Messages



Not Applicable

Steps to Reproduce

Deploy rules to the production environment.

Root Cause



A defect in Pegasystems’ code or rules.

There is a known race condition during the import that can result in this issue.

Resolution

Perform the following local-change step:

Add the following setting to the prconfig.xml files and restart the servers:

< env name="systempulse/scanoffsetms" value="60000" />

Note: The setting can also be applied as a dynamic system setting.

Published May 19, 2017 - Updated July 10, 2017

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.