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Support Article

Older version displays after publishing newer version

SA-90908

Summary

User tags an article (For example, A-1) to a screen. The article displays as a Suggested article. However, when user edits the article (A-1) and publishes the new version (A-2), the A-1 article continues to display as the Suggested article. This occurs while using Pega Knowledge 7.4 on Pega 7.4.


Error Messages

Not Applicable


Steps to Reproduce

  1. Log in as KM Publisher
  2. Create an article
  3. Log in as CSR Manager
  4. Tag the article to the End User form
  5. Log in as CSR User to view the article as Suggested article for the screen
  6. Log in as KM Publisher
  7. Edit version 1 of the article, add tag and publish it. The version 2 of the article is published 
  8. Log in as CSR User
  9. Verify if the Suggested article still renders the old content


Root Cause

The D_KMFASuggestedContent data page which uses the D_KMSuggestedContent node level data page to fetch data is used to display the Suggested articles. Since, this page is not removed on editing the Knowledge Management (KM) content, stale data displays. However, there might be a performance impact if the scope of the D_KMSuggestedContent data page is changed. Hence, the latest Knowledge Content Published (KCP) displays on click of a Suggested article.


Resolution



Apply HFix-57223.



 

Published October 22, 2019 - Updated December 2, 2021

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