Support Article
OnClick events do not work after continuous clicks on cases
SA-72324
Summary
OnClick events do not work after continuous clicks on cases in the recent section.
Error Messages
Not Applicable.
Steps to Reproduce
- Log in to the application
- Click the recent items from the Manager portal
- Open six cases. click event does not respond
Root Cause
The ReloadCell and pzGetDropDownOptions activities were called in loop many times which results in inactive click functionality.
The activity calls occurred from the process action section. In the process action section the dropdowns had the configuration to load on hover which was triggered the activities.
Resolution
Perform the following local-change:Change the load action from 'on hover' to 'at screen default'.
Published April 5, 2019 - Updated December 2, 2021
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