Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

OnClick events do not work after continuous clicks on cases



OnClick events do not work after continuous clicks on cases in the recent section.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Log in to the application
  2. Click the recent items from the Manager portal
  3. Open six cases. click event does not respond

Root Cause

The ReloadCell and pzGetDropDownOptions activities were called in loop many times which results in inactive click functionality.

The activity calls occurred from the process action section. In the process action section the dropdowns had the configuration to load on hover which was triggered the activities.


Perform the following local-change: 

Change the load action from 'on hover' to 'at screen default'. 


Published April 5, 2019 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us