Support Article
OOTB Declare Index for Agent Rules doesn't have queue mode
SA-36094
Summary
The Out-of-the-box (OOTB) declare index for Rule-Agent-Queue and Data-Agent-Queues (pzRuleAgentIndex and pzDataAgentIndex) do not map the pyQueueMode of the agent.
Thus while reporting user is unable to make out whether an agent is Standard or Advanced.
Error Messages
Not Applicable
Steps to Reproduce
1) Create a report in Index-Agents class.
2) Try to display pyQueueMode.
Root Cause
property pyQueueMode in the rules (pzRuleAgentIndex, pzDataAgentIndex) are not mapped.
Resolution
Perform the following local-change steps:
1) Use a datapage, and source it with an activity, to retrieve all the information related to agents.
2) Configure a repeat grid, and provide datapage as a source.
Published April 26, 2017 - Updated October 8, 2020
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