Support Article

OOTB Declare Index for Agent Rules doesn't have queue mode

SA-36094

Summary



The Out-of-the-box (OOTB) declare index for Rule-Agent-Queue and Data-Agent-Queues (pzRuleAgentIndex and pzDataAgentIndex) do not map the pyQueueMode of the agent.

Thus while reporting user is unable to make out whether an agent is Standard or Advanced.

Error Messages



Not Applicable


Steps to Reproduce



1) Create a report in Index-Agents class.
2) Try to display pyQueueMode.


Root Cause




property pyQueueMode in the rules (pzRuleAgentIndex, pzDataAgentIndex) are not mapped.

Resolution



Perform the following local-change steps:

1) Use a datapage, and source it with an activity, to retrieve all the information related to agents.
2) Configure a repeat grid, and provide datapage as a source.

Published April 6, 2017 - Updated April 26, 2017

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