Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

OOTB Reports not reriveing the desired results

SA-31712

Summary



User has performed "SaveAs" of the report definition "pyAgeByAssignee" by removing a column "pxSLAAssignTimeliness [past goal]".

While running the report definition, the results include the assignments in within goal column though they have passed the goal time. 

Error Messages



Incorrect count in within goal column 


Steps to Reproduce



1. Run the report definition "pyAgeByAssignee" by removing column "pxSLAAssignTimeliness [past goal]".
2. Observe the result count in the report run. 


Root Cause



It is an expected behavior and the report returns the results as expected. 

Resolution



The purpose of the report definition is to list all the assignments grouping by operator.

Therefore, it has all the assignments (SLA and non-SLA defined) in the report results. The non SLA defined assignments are calculated in the column "Within Goal" as the function "pxSLAAssignTimeliness" requires "pxGoalExecute" and "pxDeadlineExecute" to distribute the assignments across the columns based on those property values.

Since, non-SLA defined assignments, do not have property values, they come under "Within Goal" column and the SLA defined assignments are distributed across the other column "Past Deadline" based on the property values. 
 

Published January 4, 2017 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us