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Support Article

OOTB search is not working in some nodes

SA-34691

Summary

Work item search is not showing few work items or some time shows stale data of work item on search indexed node.

Error Messages



Not Applicable


Steps to Reproduce

  1. Create case
  2. Search in Node 1. Not able to search with older status.
  3. Search in Node2. Able to search and see current stage of the case.


Root Cause



One of the Node from the cluster was not able to join the cluster hence it was not able to find any work item created in other node.

Resolution



Delete the entry of faulty node from pr_sys_statusnodes from the table and restart JVM resolves the issue.


Suggest Edit

Published April 24, 2017 - Updated October 8, 2020

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