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Support Article

Open Assignment on menu item displays Empty Assignment error



The Open Assignment action on the menu item displays an Empty Assignment Key error.

Error Messages

Empty Assignment Key

Steps to Reproduce

  1. Configure a menu item with an activity to generate the pzInsKey followed by an Open Assignment action.
  2. Click the respective menu item. Empty Assignment Key alert displays on the UI.

Root Cause

The Menu (Navigation) control does not support the ChangeTracker functionality. Hence, the Open Assignment action is unable to receive the pzInsKey's latest property value.


Perform the following local-change:
  1. Add Hidden text input in the section where the Menu is present.

  2. In Navigation, configure the Refresh-This section with the activity which creates pzInskey.
  3. Select the 'Disable submit on refresh' checkbox. Post this, the Run Script action passes the pzInsKey to the custom function.

  4. Add the below script in the UserWorkForm.


    function getvaluefortest(insHandle){
        var entryHandle =; 
        var selector = "[name='" + entryHandle + "']";
        var name = document.querySelector(selector);


Suggest Edit

Published January 2, 2020 - Updated December 2, 2021

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