Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Open Authoring control exception opening attachments



When trying to open an attachment, an error is observed on screen "open authoring control failed to load" which prevents viewing the attachment.

Error Messages

open authoring control failed to load

Steps to Reproduce

  1. Navigate in the application to an Email attachment coupled to a case.
  2. Click to view the attachment.
  3. ​Observe the error.

Root Cause

An issue in the custom application code or rules. Application is using customized version of Data-Corr-Email.Show.


Remove the customized version of Data-Corr-Email.Show.

Published February 21, 2017 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us