Support Article

Open Authoring control exception opening attachments



When trying to open an attachment, an error is observed on screen "open authoring control failed to load" which prevents viewing the attachment.

Error Messages

open authoring control failed to load

Steps to Reproduce

  1. Navigate in the application to an Email attachment coupled to a case.
  2. Click to view the attachment.
  3. ​Observe the error.

Root Cause

An issue in the custom application code or rules. Application is using customized version of Data-Corr-Email.Show.


Remove the customized version of Data-Corr-Email.Show.

Published February 16, 2017 - Updated February 21, 2017

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