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Support Article

Open Authoring control exception opening attachments

SA-33776

Summary



When trying to open an attachment, an error is observed on screen "open authoring control failed to load" which prevents viewing the attachment.


Error Messages



open authoring control failed to load


Steps to Reproduce

  1. Navigate in the application to an Email attachment coupled to a case.
  2. Click to view the attachment.
  3. ​Observe the error.


Root Cause



An issue in the custom application code or rules. Application is using customized version of Data-Corr-Email.Show.

Resolution



Remove the customized version of Data-Corr-Email.Show.

Suggest Edit

Published February 21, 2017 - Updated October 8, 2020

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