Support Article
Open Authoring control exception opening attachments
SA-33776
Summary
When trying to open an attachment, an error is observed on screen "open authoring control failed to load" which prevents viewing the attachment.
Error Messages
open authoring control failed to load
Steps to Reproduce
- Navigate in the application to an Email attachment coupled to a case.
- Click to view the attachment.
- Observe the error.
Root Cause
An issue in the custom application code or rules. Application is using customized version of Data-Corr-Email.Show.
Resolution
Remove the customized version of Data-Corr-Email.Show.
Published February 21, 2017 - Updated October 8, 2020
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