Open Authoring control exception opening attachments
SummaryWhen trying to open an attachment, an error is observed on screen "open authoring control failed to load" which prevents viewing the attachment.
Error Messagesopen authoring control failed to load
Steps to Reproduce
- Navigate in the application to an Email attachment coupled to a case.
- Click to view the attachment.
- Observe the error.
Root CauseAn issue in the custom application code or rules. Application is using customized version of Data-Corr-Email.Show.
ResolutionRemove the customized version of Data-Corr-Email.Show.
Published February 16, 2017 - Updated February 21, 2017