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Support Article

Open email attachment leads to ActiveX control load error

SA-11054

Summary



An error occurs when user with Internet Explorer 10 running in Standard mode attempts to open an email attachment from a work item.  The user is running application built on Pega Health Care Industry Framework (HCIF) version 7.12.

Error Messages



Error – Open Authoring control failed to load

Steps to Reproduce



1. Log into Pega an application built on HCIF 7.12 version with IE 10 running in Standards mode.
2. Open a work item.
3. Try to open an email attachment.


Root Cause



The root cause of this problem is a defect in Pegasystems’ code/rules. The core HTML rule named Show in class Data-Corr-Email is defined in ruleset version Pega-EndUserUI:07-11-11. The core version has been fixed to support IE10/11 running in standard mode.

Since the rule was overridden in PegaHCAGM:07-12-01 prior to the core version fix, it has retained the bug preventing IE10/11 operation in Standards mode.


Resolution



This issue is resolved by Hfix-22635.
Suggest Edit

Published July 13, 2015 - Updated October 8, 2020

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