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Support Article

Open email attachment leads to ActiveX control load error



An error occurs when user with Internet Explorer 10 running in Standard mode attempts to open an email attachment from a work item.  The user is running application built on Pega Health Care Industry Framework (HCIF) version 7.12.

Error Messages

Error – Open Authoring control failed to load

Steps to Reproduce

1. Log into Pega an application built on HCIF 7.12 version with IE 10 running in Standards mode.
2. Open a work item.
3. Try to open an email attachment.

Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules. The core HTML rule named Show in class Data-Corr-Email is defined in ruleset version Pega-EndUserUI:07-11-11. The core version has been fixed to support IE10/11 running in standard mode.

Since the rule was overridden in PegaHCAGM:07-12-01 prior to the core version fix, it has retained the bug preventing IE10/11 operation in Standards mode.


This issue is resolved by Hfix-22635.
Suggest Edit

Published July 13, 2015 - Updated October 8, 2020

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