Open email attachment leads to ActiveX control load error
An error occurs when user with Internet Explorer 10 running in Standard mode attempts to open an email attachment from a work item. The user is running application built on Pega Health Care Industry Framework (HCIF) version 7.12.
Error – Open Authoring control failed to load
Steps to Reproduce
1. Log into Pega an application built on HCIF 7.12 version with IE 10 running in Standards mode.
2. Open a work item.
3. Try to open an email attachment.
The root cause of this problem is a defect in Pegasystems’ code/rules. The core HTML rule named Show in class Data-Corr-Email is defined in ruleset version Pega-EndUserUI:07-11-11. The core version has been fixed to support IE10/11 running in standard mode.
Since the rule was overridden in PegaHCAGM:07-12-01 prior to the core version fix, it has retained the bug preventing IE10/11 operation in Standards mode.
This issue is resolved by Hfix-22635.