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Support Article

Open One Interaction from another Interaction



User is performing on an interaction and wants to create another interaction from it and access the thread data of the newly created interaction.

Error Messages

Not Applicable.

Steps to Reproduce

1. Create Interaction case.
2. Inside that create a another interaction withing the intent task.

Result: Cannot Access each other thread property values


User needs to leverage the Out-of-the-Box (OOTB) CPM function MovePageToRequestorFamilyScope, that moves a page to requestor scope which is accessible across multiple threads. 

Published April 29, 2015 - Updated December 2, 2021

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