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Support Article

OpenAssignment does not open the work item



After upgrading from PRPC 6.3 SP1 to Pega 7.1.8, users witness issues with ListView. On one of the list view, the single and double click events are configured to launch/open the workobject using the WorkListViewFragment customized version. When the report is opened in Internet Application Composer (IAC), the click events is getting triggered but openAssignment does not show the workobject.

Error Messages

Not Applicable.

Steps to Reproduce

Use a IAC Gadget with PegaA parameter of display and a PegaA_harness parameter value that a end user portal harness.


<div id="PegaContent" style="overflow:auto;"

Root Cause

When displaying a full end user portal with IAC the portal has to be initialized properly via Data-Portal.ShowDesktop. The proper way to accomplish this step is to use a gadget that calls Data-Portal.ShowDesktop.

<div id="PegaContent" style="overflow:auto"

This initializes and loads the user's default portal. 

If the portal is dynamic this can be accomplished by calling a custom activity that sets pxThread.pxPortal and then calling Data-Portal.ShowDesktop:

<div id="PegaContent" style="overflow:auto"


The IAC gadget has been changed to call Data-Portal.ShowDesktop to properly initialize and display end user portal.

Published July 31, 2015 - Updated October 8, 2020

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