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Support Article

OpenAssignment function does not work in IE browser



OpenAssignment function does not work in the Internet Explorer browser. NullPointerException occurs and the process window does not open correctly.

Error Messages


There has been an issue; please consult your system administrator

Steps to Reproduce

  1. Open the harness in the Internet Explorer browser.
  2. Click a button to trigger the OpenAssignment function. 

Root Cause

A defect in Pegasystems’ code or  rules. 
A diagnostic patch provided as part of HFix-51693 caused the NullPointerException.


Apply HFix-56222.
Suggest Edit

Published December 2, 2021

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