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Support Article

OpenAssignment function does not work in IE browser

SA-89500

Summary



OpenAssignment function does not work in the Internet Explorer browser. NullPointerException occurs and the process window does not open correctly.


Error Messages



NullPointerException

There has been an issue; please consult your system administrator


Steps to Reproduce

  1. Open the harness in the Internet Explorer browser.
  2. Click a button to trigger the OpenAssignment function. 


Root Cause



A defect in Pegasystems’ code or  rules. 
A diagnostic patch provided as part of HFix-51693 caused the NullPointerException.


Resolution



Apply HFix-56222.
Suggest Edit

Published December 2, 2021

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