Support Article
OpenAuthoring UAC prompt displays when clicking email attachment
SA-57240
Summary
When opening email attachments, a Windows User Account Control (UAC) prompt displays to install the OpenAuthoring control.
Error Messages
Not Applicable
Steps to Reproduce
- Navigate to attachments.
- Click any email attachment.
Root Cause
OpenAuthoring ActiveX control supports certain features such as Edit Corr in Word.
Resolution
Install the current OpenAuthoring control on client machines with support from IT.
Alternatively, disable or remove the ActiveX reference when these email attachments are only used in a read-only format.
Data-Email-Corr Show HTML is an available rule. Customize this rule and remove or comment out the ActiveX OBJECT reference.
Before:
After:
<!--BEGIN OCX ELEMENTS
<DIV id=OCXObjects-DIV style="DISPLAY: none">
<OBJECT CLASSID="CLSID:ABA23149-06BA-440D-88FF-69203B966083" ID="OpenAuthor" CODEBASE="openauthoring.cab#version=7,1,0,1 "
STYLE="HEIGHT: 35px; VISIBILITY: hidden; WIDTH: 57px">
<PARAM NAME="_ExtentX" VALUE="1508"> <PARAM NAME="_ExtentY" VALUE="926">
<PARAM NAME="JavaType" VALUE=""> <PARAM NAME="JavaEditor" VALUE="">
<PARAM NAME="JavaDirectory" VALUE=""> <PARAM NAME="HtmlEditor" VALUE="">
<PARAM NAME="HtmlDirectory" VALUE=""> <PARAM NAME="ServerURL" VALUE="">
</OBJECT>
</DIV>
<!--END OCX ELEMENTS-->
Published July 23, 2018 - Updated October 8, 2020
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