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Support Article

OpenAuthoring UAC prompt displays when clicking email attachment

SA-57240

Summary



When opening email attachments, a Windows User Account Control (UAC) prompt displays to install the OpenAuthoring control.


Error Messages



Not Applicable



Steps to Reproduce

  1. Navigate to attachments.
  2. Click any email attachment.


Root Cause



OpenAuthoring ActiveX control supports certain features such as Edit Corr in Word.


Resolution



Install the current OpenAuthoring control on client machines with support from IT.

Alternatively, disable or remove the ActiveX reference when these email attachments are only used in a read-only format.

Data-Email-Corr Show HTML is an available rule. Customize this rule and remove or comment out the ActiveX OBJECT reference.

Before:



After:





<!--BEGIN OCX ELEMENTS
<DIV id=OCXObjects-DIV style="DISPLAY: none">
<OBJECT CLASSID="CLSID:ABA23149-06BA-440D-88FF-69203B966083" ID="OpenAuthor" CODEBASE="openauthoring.cab#version=7,1,0,1 "
   STYLE="HEIGHT: 35px; VISIBILITY: hidden; WIDTH: 57px">
          <PARAM NAME="_ExtentX" VALUE="1508"> <PARAM NAME="_ExtentY" VALUE="926">
          <PARAM NAME="JavaType" VALUE=""> <PARAM NAME="JavaEditor" VALUE="">
          <PARAM NAME="JavaDirectory" VALUE=""> <PARAM NAME="HtmlEditor" VALUE="">
          <PARAM NAME="HtmlDirectory" VALUE=""> <PARAM NAME="ServerURL" VALUE="">
          </OBJECT>
</DIV>

<!--END OCX ELEMENTS-->



 

Published July 23, 2018 - Updated October 8, 2020

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