Operator does not have access to application alias Application
Unable to login in to the User portal.
'Operator ID -- Unauthenticated or not available'
operator does not have access to the application alias'ApplicationName'
Steps to Reproduce
- Access the Pega application in the URL browser.
- Log in to User portal with user credentials.
The Operator pointed to an access group which had access to an application. However, the user accessed a different system to which access is not provided.
From Pega Platform 8.4, in the Application rule, the Application Alias is configured with a URL for specific applications to which the default access group is pointed.
The Alias URL is localhost:port/prweb/app/applicationname
Perform the following local-change while accessing the URL:
Ensure the URL has the application name to which the access group is pointed.
If accessed with a different application name to which access is not granted, the operator is not authenticated in to system.
Published July 15, 2020 - Updated December 2, 2021
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