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Support Article

Operator icon is not displayed when on mobile browser



When logging into a mobile application from a mobile browser, after login there is no operator icon on the top right side of the header.

Error Messages

Not Applicable

Steps to Reproduce

Login into a mobile app from a mobile browser.

Root Cause

This is an expected behavior. Below media query is used to hide operator icon when screen width is less than 750px in phone.

@media screen and (max-width: 750px)
.layout-noheader-portal_header.float-right .flex.system-search, .phone > body .layout-noheader-portal_header.float-right .operator-menu {
display: none;

These styles are added in "py-responsive-overrides" rule.


If you want to show user icon in mobile then add below styles in UserWorkForm:

.phone > body .layout-noheader-portal_header.float-right .operator-menu.with-icon {
display: flex;
Suggest Edit

Published August 26, 2017 - Updated October 8, 2020

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