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Support Article

Operator menu does not display



Operator menu does not display on clicking the Operator icon in the Customer Service Interaction portal. This occurs in a single sign-on (SSO) log in session.

Error Messages

Two JavaScript errors occur:
  1. The reference to pega.u.contextMenu.renderContextMenu was undefined.
  2. After converting to use new menus (see below), a missing reference to

Steps to Reproduce

  1. Log in with an SSO account.
  2. Load the Customer Service Interaction portal.
  3. Click the Operator icon.

Root Cause

An issue in the custom application code or rules.
The application was using the old-style menus. Additionally, customization in the Customer Service header had removed the required reference to pzMenuTemplateInclude.


Perform the following local-change:
  1. Navigate to Designer Studio > User Interface > Application Readiness > HTML5 > UI Elements > Upgrade Show Menu
  2. Create a custom version of the JSONInclude section rule to reference the missing pzMenuTemplateInclude JavaScript.

Published July 23, 2018 - Updated December 2, 2021

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