Support Article
Operator name are not displayed in view historyafter reassigning
SA-4733
Summary
When work object is reassigned to a operator, the asigned to operator name are not getting displayed.
Error Messages
NA
Steps to Reproduce
Bulk Action>>Reassign a work item>>open the assigned work item from assigned to operator worklist>>click on view history
Root Cause
User has customized the Transfer flow action,which invokes the Reassign activity.
Reassign activity has one pf the parameters called "Note".
User has passed the explicit value to Note parameter. If Note parameter is having value then prpc will not set operator name in audit note
Resolution
User has cleared the Note Parameter value.
Published January 31, 2016 - Updated October 8, 2020
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