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Support Article

Operator name are not displayed in view historyafter reassigning

SA-4733

Summary



When work object is reassigned to a operator, the  asigned to operator name are not getting displayed.

Error Messages



NA


Steps to Reproduce



Bulk Action>>Reassign a work item>>open the assigned work item from assigned to operator worklist>>click on view history


Root Cause



User has customized the Transfer flow action,which invokes the Reassign activity.


Reassign activity has one pf the parameters called "Note".

User has passed the explicit value to Note parameter. If Note parameter is having value then prpc will not set operator name in audit note

Resolution



User has cleared the Note Parameter value.

Published January 31, 2016 - Updated October 8, 2020

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