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Support Article

Other action refresh fails



Refresh of  a work object by clicking on the other actions > refresh action fails. This occurs post Pega 7.1.8 upgrade.

Error Messages

Status fail
Message There has been an issue; please consult your system administrator
Operator ID TestOperator
Requestor ID HF454C3BB9ECB98A52748888EFA77BB71

Steps to Reproduce

Click the Other Actions > Refresh button

Root Cause

Pega 7.1.8 uses a new menu implementation which causes this problem if you are using the older menus. 


This issue is resolved through the following local-change:
Upgrade to the new menus by following the below procedure:

1. From the Designer Studio menu select User Interface / HTML 5 Application Readiness
2. Navigate to the UI Elements Tab.
3. Click the button to upgrade the menus.

Published July 23, 2015 - Updated October 8, 2020

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