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Support Article

Other operator password reset with different operator's OTP

SA-67165

Summary



User can reset the password of other operators with the OTP received for a different operator.

For example, consider two operators, Operator A and Operator B.


Operator A can login with the updated password of Operator B using the OTP received for Operator A.


Error Messages



Not Applicable


Steps to Reproduce



Consider two operators, Operator A and Operator B
  1. Click the Forgot Password link available on the login screen.
  2. Enter the email ID of Operator A ([email protected]_mail.com).
  3. Click the Reset Password button. System sends an OTP to Operator A's registered email ID.
  4. Click the Forgot Password link again.
  5. Enter the email ID of Operator B ([email protected]_mail.com).
  6. Enter the OTP received in the email for Operator A.
  7. Enter the new password and confirm. The system accepts the OTP entered. Operator A can login with the updated password of Operator B.


Root Cause



OperatorID was not included as the key for the referenceID for the OTP.


Resolution



Apply HFix-47974.
Suggest Edit

Published April 4, 2019 - Updated October 8, 2020

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