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Support Article

Out Of Memory errors

SA-3860

Summary



User is seeing a lot of recurring OOM java heap space issues which causes the system to go down

Error Messages



java.lang.OutOfMemoryError: Java heap space

Steps to Reproduce



Reproducable with the exeuction of a specific ReportDefinition


Root Cause



The root cause of this problem is defect/misconfiguration in the PRPC operating environment. JVM Max Heap was set too low.



Resolution



This issue is resolved by making the following change to the PRPC operating environment: Altered Max Heap setting in JVM startup (-Xmx:) to 4GB.
Suggest Edit

Published February 20, 2016 - Updated October 8, 2020

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