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Support Article

Outbound campaigns fail after upgrade to Pega 7.3

SA-57114

Summary



After upgrading to Pega 7.3, multi-channel and outbound campaigns fail.


Error Messages



Not Applicable


Steps to Reproduce



Unknown


Root Cause



A defect in Pegasystems’ code or rules.

Marketing campaign generated data flows for execution. The data flow execution code was generated in the PREngineClasses folder.

To prevent this folder from growing in size, an automated process was used to cleanup old and unused data flow run classes. However in certain cases, this maintenance job removed classes which were still in use. As a result, the campaigns failed.


Resolution



Apply HFix-39068.


 

Published July 26, 2018 - Updated December 2, 2021

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