Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Outbound campaigns fail after upgrade to Pega 7.3



After upgrading to Pega 7.3, multi-channel and outbound campaigns fail.

Error Messages

Not Applicable

Steps to Reproduce


Root Cause

A defect in Pegasystems’ code or rules.

Marketing campaign generated data flows for execution. The data flow execution code was generated in the PREngineClasses folder.

To prevent this folder from growing in size, an automated process was used to cleanup old and unused data flow run classes. However in certain cases, this maintenance job removed classes which were still in use. As a result, the campaigns failed.


Apply HFix-39068.


Published July 26, 2018 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us