SA-11285

Summary

Error message  is observed randomly when performing through the flow.

Error Messages

'This Action is not allowed as it is outside the current transaction'

Steps to Reproduce

1. Log in to the system.
2. Run the search (Randomly occurs).
3. Navigate to Interaction Manager.
4. Switch contracts (Randomly occurs).
5. Launch Intents.
6. Process Intents (Randomly occurs).

Root Cause

The root cause of this problem is a defect in your custom application code or rules.

A comparison of the Tracers (both of working and non-working case) found that refresh of the ToDo list was not happening for the scenario described here. Your custom control is the root cause of the issue because the COMMIT statement definitely changes the transaction ID and User. It is not refreshing the ToDo list while handling the response, which otherwise should have been taken care. 

Resolution

Perform the following local change:

Insert the following code snippet in the success callback of the JavaScript menthod in the custom control. 

                         ------- code-snippet ---------
                        /* Fix for error on screen 'This Action is not allowed as it is outside the current transaction' */
 
                        var divActionArea = pega.u.d.getSectionByName("CPMTakeActionArea","", parent.document);
                        pega.u.d.reloadSection(divActionArea, '', '', false, false, '-1', false);
 
                        /* End of fix */