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Support Article

OverallSLA generates Assign-Internal Assignment

SA-28881

Summary



The user is trying to call pxAdjustSLA OOTB utility to update the work level SLA(controled by OOTB flow OverallSLA) but an error is thrown.


Error Messages



Assignment is no longer available


Steps to Reproduce



Try to call the pxAdjustSLA on a existing work object which is associated with an work level SLA( specified by pySLAName when work is created.)


Root Cause



User is using pxAdjustSla to update Case level SLA which throws an error but doesn't update the sla.

Resolution



Perform the following local-change: use "changeworksla" local action to update the case level SLA
 
Suggest Edit

Published October 19, 2016 - Updated October 8, 2020

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