Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

OverallSLA generates Assign-Internal Assignment



The user is trying to call pxAdjustSLA OOTB utility to update the work level SLA(controled by OOTB flow OverallSLA) but an error is thrown.

Error Messages

Assignment is no longer available

Steps to Reproduce

Try to call the pxAdjustSLA on a existing work object which is associated with an work level SLA( specified by pySLAName when work is created.)

Root Cause

User is using pxAdjustSla to update Case level SLA which throws an error but doesn't update the sla.


Perform the following local-change: use "changeworksla" local action to update the case level SLA
Suggest Edit

Published October 19, 2016 - Updated October 8, 2020

Did you find this content helpful? Yes No

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us