Support Article

OverallSLA generates Assign-Internal Assignment



The user is trying to call pxAdjustSLA OOTB utility to update the work level SLA(controled by OOTB flow OverallSLA) but an error is thrown.

Error Messages

Assignment is no longer available

Steps to Reproduce

Try to call the pxAdjustSLA on a existing work object which is associated with an work level SLA( specified by pySLAName when work is created.)

Root Cause

User is using pxAdjustSla to update Case level SLA which throws an error but doesn't update the sla.


Perform the following local-change: use "changeworksla" local action to update the case level SLA

Published October 6, 2016 - Updated October 18, 2016

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