OverallSLA generates Assign-Internal Assignment
SummaryThe user is trying to call pxAdjustSLA OOTB utility to update the work level SLA(controled by OOTB flow OverallSLA) but an error is thrown.
Error MessagesAssignment is no longer available
Steps to ReproduceTry to call the pxAdjustSLA on a existing work object which is associated with an work level SLA( specified by pySLAName when work is created.)
Root CauseUser is using pxAdjustSla to update Case level SLA which throws an error but doesn't update the sla.
ResolutionPerform the following local-change: use "changeworksla" local action to update the case level SLA
Published October 6, 2016 - Updated October 18, 2016