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Support Article

Package Work Wizard hangs when filter instances



When filtering instances of work or history items in a Product rule using the listview provided in the Package Work Wizard, the wizard hangs.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a Product rule using the Package Work wizard to export cases.
  2. Open the Product rule file and use the listview to filter instances of work or history. The wizard hangs and performance degrades when creating a .jar file.

Root Cause

A defect in Pegasystems’ code or rules.
History or work class listview option did not work since it was searching for the pyRuleSet column in the History table while creating a product file from the Product rule.


Apply HFix-52149.

Published August 19, 2019 - Updated December 2, 2021

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