Support Article

Pagination gadget disappears when a page is selected

SA-39368

Summary



On Pega 7.2.1 with Pega Sales Automation for Healthcare 7.21, user observed that for a grid with pagination showing the user work basket with 100 or more records, the moment the user clicks on the second page the pagination gadget disappears.


Error Messages



Not Applicable


Steps to Reproduce



1. In Sales Automation portal, navigate to the tab showing the user's work basket.
2. With pagination turned on, select any of the pages or "Next".
3. Observe the pagination gadget disappears.



Root Cause



A defect in Pegasystems’ code or rules. The report definition crmWorkBasketItems was corrupted.

Resolution



Apply HFix-34841.

Published June 13, 2017 - Updated August 20, 2017

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.