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Support Article

Parent case not resolved on invoking pxForceCaseClose activity



Parent case does not resolve on invoking the pxForceCaseClose activity.

Error Messages

Not Applicable

Steps to Reproduce

  1. Invoke the pxForceCaseClose activity.
  2. Pass the parent case work object ID. The work Status is 'Resolve-'. All the child work objects are resolved, while the parent work object is not.

Root Cause

A defect in Pegasystems’ code or rules.

The parent case was not resolved since a stale pyWorkCover was saved.


Apply the following hotfixes:
  1. HFix-55570
  2. HFix-34344
  3. HFix-36067

Published October 22, 2019 - Updated October 8, 2020

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