Support Article
Partial Indicator shows wrong value for MasterCard charge back
SA-22710
Summary
The charge back partial indicator shows the wrong status ("no" instead of "yes") when performing second charge back for MasterCard account.
Error Messages
Not Applicable.
Steps to Reproduce
- For any MasterCard account do a charge back with same value for both charge back and dispute amount.
- Approve it.
- During the second charge back change the arbitration charge back amount.
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Apply HFix-27343.
Tags:
Published May 4, 2016 - Updated December 2, 2021
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