Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Parts Return process from Repair Order not initiated

SA-48625

Summary



The PartsReturn process does not initiate the second time from the Repair Order. This occurs despite an active configured program.


Error Messages



Not Applicable


Steps to Reproduce

  1. Create a PartsReturn program with the part number as criteria.
  2. Create a Repair Order with the part number used in the above program (the program is invoked).
  3. Create another Repair Order. The program is not invoked for the second Repair Order case.


Root Cause



A defect in Pegasystems’ code or rules.

The ClipboardPageImpl.putAll() method included a source instance of the ClipboardPageImpl. However, the data pages were converted to Redux pages and ceased to be instances of the ClipboardPageImpl. Hence, the condition failed and the code path changed for data pages. This triggered the declare expressions. The initiation of the declare expressions was legitimate, but the code path change caused the issue.



Resolution



Apply HFix-38787.


Suggest Edit

Published February 20, 2018 - Updated October 8, 2020

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us