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Parts Return process from Repair Order not initiated



The PartsReturn process does not initiate the second time from the Repair Order. This occurs despite an active configured program.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a PartsReturn program with the part number as criteria.
  2. Create a Repair Order with the part number used in the above program (the program is invoked).
  3. Create another Repair Order. The program is not invoked for the second Repair Order case.

Root Cause

A defect in Pegasystems’ code or rules.

The ClipboardPageImpl.putAll() method included a source instance of the ClipboardPageImpl. However, the data pages were converted to Redux pages and ceased to be instances of the ClipboardPageImpl. Hence, the condition failed and the code path changed for data pages. This triggered the declare expressions. The initiation of the declare expressions was legitimate, but the code path change caused the issue.


Apply HFix-38787.

Suggest Edit

Published February 20, 2018 - Updated October 8, 2020

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