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Support Article

Password Lockout in security policies does not work correctly

SA-45003

Summary



Password Lockout in security policies does not work correctly.

Error Messages



Not Applicable


Steps to Reproduce

  1. Navigate to the Designer Studio > System > Settings > Security Policies.
  2. Set the security policies as below.

    Enable authentication lockout penalty mechanism - Disabled
    Failed login attempts before password lockout - 3
    Password lockout duration in minutes - 0

  3. Log in from one operator and enter an incorrect password thrice.
  4. Refresh the browser
  5. Log in with same operator and enter the correct password.


Root Cause



A software use or operation error: User configuration issue.


Resolution



Here’s the explanation for the reported behavior:

Remove zero from the Password lockout duration in minutes option.



Suggest Edit

Published March 12, 2018 - Updated October 8, 2020

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