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Support Article

PCS Framework BenefitTree Summary View



When trying to map values for AuthRequired, OOpsApplies, and ReferenceReq from the network configuration level, but they are not being populated in child items.

Error Messages

Not Applicable

Steps to Reproduce

Try to map your custom property values to existing Out-of-the-box (OOTB) Benefit Tree Summary view in Rule-HC-PCS-

Root Cause

For the properties being referenced in the summary view, null values are present on the clipboard.


OOTB pre-activity has the necessary steps to populate the values for OOTB properties referenced in summary view. Changes should be done similarly for the custom properties.

Published August 23, 2017 - Updated December 2, 2021

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