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Support Article

PDF does not contains the bar chart in IE 11



User has configured a bar type chart in a report definition.

When user runs the report and then exports it to PDF, it is observed that the chart is not displayed in the PDF in Internet Explorer11.

Issue is only observed if the bar chart is displayed in 3D. This works fine in Chrome browser.

Error Messages

Not Applicable

Steps to Reproduce

1. Add a bar chart in a Report Definition (RD) which gets displayed in 3D form.
2. Run the RD is Internet Explorer 11 and perform an export to PDF. The generated PDF does not display the bar chart.

Root Cause

This is an issue with canvg Library. When the svg image has size more than 32 bits, it does not get displayed.


Apply HFix-32860.

Suggest Edit

Published April 7, 2017 - Updated October 8, 2020

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