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Support Article

PDF generation of a report takes more time

SA-74279

Summary



PDF generation of a report with 1000 lines takes an hour and an error occurs on the screen. When user exports the results of a report definition to a PDF, the application takes more time to generate the file though the number of rows is less. The export times out on exporting more than 1500 rows. Some times it leaves a non responsive requester (last input which displays as pzRDExportWrapper) that slows down the whole application and causes the thread dumps. It takes 4 minutes to export 200 rows (44 columns). 


Error Messages



Times out if run from UI. No error if run in background


Steps to Reproduce


 
  1. Open the DrillDownFor sample report definition
  2. Run the report from the Actions menu
  3. Export the PDF with 1000 rows. Export takes 4 minutes


Root Cause



A defect in Pegasystems’ code or rules.
 

Resolution



Apply HFix-51340.

Alternatively, filter the stylesheets (jquery ui and ui inspector) which are not required for printing in the custom activity GeneratePDFStream.

 

Suggest Edit

Published March 16, 2019 - Updated October 8, 2020

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